Your Most Asked Questions About Legal and Rights
Go to Account → Settings → Close My Account. Your account is deactivated immediately. Any remaining balance is refunded to your original payment method within 2 business days. Your transaction history stays on file for dispute resolution.
Open Account → Legal & Privacy or email our support team. We'll send you a file containing your profile, transaction history, and communication records. Delivery takes up to 14 days. The file is in a standard format you can open or share.
Contact our 24/7 support team via live chat or email. We will freeze your account, review the transaction log, and initiate an investigation. Verified fraud claims result in refund to your original payment method or DANA, OVO, GoPay, QRIS account.
Yes. Every withdrawal is verified before we release funds. Payment partners confirm the transaction. If your withdrawal fails, funds return to your account balance within 24 hours. We keep a record of every attempt for your reference.
We retain financial and transaction records for 7 years per regulatory law. Other personal data is deleted after 90 days unless you have an active dispute or legal claim. You can request deletion sooner by emailing our legal team.
We share only what is necessary with payment partners (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals. We do not sell or lease your data. Law enforcement requests must come through formal legal process. You can review our full privacy policy in Account → Privacy.
Contact our support team with details. We offer dispute resolution through customer service first. If unresolved, the matter is subject to the terms of service and applicable Indonesian law. You can escalate to our compliance officer by email.
